Shipping policy

Shipping Policy

Last updated: [Insert Date]

Thank you for shopping with GoldePaws! Below you'll find everything you need to know about how we process and ship your orders within the European Union.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a separate notification once your order has shipped.

During high-volume periods (sales, holidays), processing may take longer. If there's a significant delay, we will notify you by email.

Shipping Rates & Delivery Estimates

We ship worldwide. Shipping charges are calculated and displayed at checkout before you complete your purchase.

Delivery estimates start from the date of shipment, not the order date, and exclude processing time. Delays can occasionally occur due to customs checks (for non-EU orders), courier issues, weather, or high-volume periods.

Shipment Confirmation & Order Tracking

You'll receive a shipping confirmation email once your order ships, including your tracking number. Please allow up to 24 hours for tracking information to update.

Where We Ship

We currently ship to customers worldwide, including all EU member states, the United States, and most other countries.

Within the EU: Since your goods ship within the EU single market, no customs duties or import charges apply for deliveries between EU countries.

Outside the EU: See the "Customs, Duties & Import Taxes" section below.

Customs, Duties & Import Taxes

All prices displayed at checkout include applicable VAT and sales tax for your region. However, prices do not include customs duties or import taxes that may apply for orders shipped outside your country of origin. These charges are set by the destination country and are the responsibility of the customer. They are typically collected by the courier or local customs authority at the time of delivery, not at checkout.

We recommend checking with your local customs office for an estimate of any charges you may owe before placing your order.

Your Right of Withdrawal (EU Consumer Rights Directive)

As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU). To exercise this right, contact us at [Insert Support Email]. Full details are available in our [Return & Refund Policy].

This right does not affect your rights under our standard returns policy, which may offer more generous terms.

Damaged, Lost, or Missing Packages

GoldePaws takes care in packaging every order, but we are not liable for damage or loss caused by the carrier once in transit. If your order arrives damaged:

1. Keep all original packaging and damaged goods
2. Contact us within [Insert Number, e.g., 48 hours] of delivery at [Insert Support Email]
3. We will help file a claim with the carrier or arrange a replacement/refund in line with your consumer rights

If tracking shows your order as delivered but you haven't received it, check with neighbours or your local delivery point first, then contact us so we can investigate with the carrier.

Order Changes & Cancellations

To change or cancel an order (e.g., address correction), contact us as soon as possible at [Insert Support Email]. Once an order has been processed or shipped, changes may no longer be possible — but your EU right of withdrawal still applies after delivery.

Questions?

For any questions about your shipment, contact our customer support team:

📧 nooridin525@gmail.com